Privacy Policy

We collect information you provide directly when creating an account, using our services, or communicating with us. This includes:

• Account data: name, email, company, phone, and country.
• Billing data: payment information needed to process subscriptions.
• Usage data: information about how you interact with the platform (pages visited, features used, configurations).
• Technical data: IP address, browser type, operating system, and device.
• Network data: information about equipment and subscribers you manage through WispNova (stored in your isolated multi-tenant space).

We use collected information to:

• Provide, maintain, and improve our services.
• Process transactions and send related notifications.
• Send you technical information, updates, and security alerts.
• Respond to your support requests.
• Monitor and analyze usage trends to improve the experience.
• Detect, prevent, and address technical or security issues.

WispNova operates with a multi-tenant architecture where each ISP client has their own completely isolated space. This means:

• Your subscriber data is never mixed with other ISPs.
• Each tenant has its own logically isolated database.
• Data access is strictly controlled by roles and permissions.
• Backups are performed independently per tenant.

We do not sell or share your personal information with third parties for marketing purposes. We only share information in the following cases:

• Service providers: payment processors (PayPal, Yappy, PagueloFacil) that need data to complete transactions.
• Legal requirements: when necessary to comply with law, regulations, or legal processes.
• With your consent: when you expressly authorize us to share information.

We implement technical and organizational security measures to protect your information:

• TLS/SSL encryption on all communications.
• Encryption of sensitive data at rest.
• Secure authentication with JWT tokens.
• Audit logging of all system actions.
• Continuous security monitoring and regular updates.

We retain your information as long as your account is active or as needed to provide services. If you cancel your account, we will delete your data within 90 days, unless the law requires longer retention.

You have the right to:

• Access your stored personal information.
• Correct inaccurate or incomplete data.
• Delete your account and associated data.
• Export your data in standard formats.
• Restrict processing of your data in certain cases.

To exercise any of these rights, contact us at [email protected].

If you have questions about this privacy policy, you can reach us at:

• Email: [email protected]
• Address: Panama City, Panama